Shipping and digital delivery
VietSIM sells digital eSIM plans. No physical SIM card or parcel is shipped, and there is no shipping charge.
How your eSIM arrives
After payment is confirmed, your order page shows your eSIM QR code and installation details when the profile is ready. We also send delivery details to the email address you provide at checkout. Keep your private order link safe.
Delivery timing
Delivery normally follows payment confirmation. Allow 0–2 business days for handling, including supplier processing or payment checks. Once your profile is ready, digital delivery has no additional transit time. Business days are Monday to Friday. Check your order page and your email spam folder, and contact us if your eSIM has not arrived. If payment has been taken but the eSIM is not delivered within 2 business days, our refund policy provides a full refund.
The same free digital delivery applies to buyers worldwide. This describes where you can receive the QR code, not the countries where the eSIM provides mobile data.
Before installing
Use an unlocked, eSIM-compatible device and follow the purchased plan's installation timing and activation instructions. The plan's mobile coverage is limited to its listed destinations. Delivery of a digital profile does not mean that its data service works in every country.
Delivery help and returns
Email contact@vietsim.com with your order reference. Read our return policy, terms of sale and privacy policy, or use the contact page.
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